guide

How to order

step01

Select your items

Please move to the items' page you are interested after searching your desired item from the category page or searching page.

step02

Putting item into online shopping cart.

If one wants options, please enter a value. Click the putting product into online shopping cart button after entering quantity.

step03

Check the contents of your cart.

Confirm items and quantities when contents of your cart are shown after moving to cart page. Click "to a checkout counter" or "check out through PayPal". *If you click "check out through PayPal", proceed with the payment procedures on PayPal site linked to.

step04

Enter your information or login

Member

Click "login" after entering your email address and password.

Non-member

Click "information entry"

step05

Registration of customer information

Enter your information in all sections and click "send" to register.

step06

Options of delivery and payment

Click "order confirmation" after choosing payment method and delivery type, and entering all the necessary items.

step07

Conformation of your order

Click "order" after conforming products, payment method and your information.

step08

Member registration

If member registration is carried out, you can easily order items with only entering your email address and passwords from next order. If you perform member registration, we will send you a password to your email address which you entered in this order. Please change the password you like after login.

FAQ

How long does it take to deliver items?

It depends on delivering area and what time you order. However we will ship items within 1~3 business days except Saturday and Sunday after you order, if there are no descriptions of special note in the item page. If you don't specify any day for your delivery, the item will be delivered in the shortest period. (you can specify time-slot). In the unlikely event that you don't receive your item within 7 days after order, please contact us from inquire form. You can use downloading items after soon your purchasing.

I want to check what I order.

We send you "conformation email" after you order so please see what you order in the email. Also if you are a member, you can find the order status from "order status" in your page.

Can I purchase items without registration of membership?

Yes, you can.

Can you issue receipt?

You can have your receipt from PayPal. We do not issue receipts as it may be duplicated.

Can I change the payment method?

Currently, you can only pay through PayPal.

Can I specify any day for delivery?

You can pick a day at least 5 days later from your purchasing's next day. (Saturday and Sunday can be specified) *You can not specify if the item is send by mail service.

Can I change the address to deliver?

If it is before the shipping, it is possible. Please contact us from inquire form.

Can you ship items internationally?

We will also ship outside of Japan.

Is it possible to gather several and additional order?

We don't have gathering service of multiple and additional orders after your purchasing. Please check what you order and quantities at the conformation page before your order completion.

Can I return items?

In principle, we don't accept returning items because of your own accord. However, If only the ordered items have an initial defect or we ship items which you didn't order because of delivery errors, we will accept returning items only when you contact us within 1 week after the delivery. * Only unused items. In addition, you can not return downloading items because of its nature.

Can I cancel my order?

Only when the item is not shipped, you can cancel your order. Please let us know your cancelling from inquire page. Then we will get ready to refund.

Can I change the contents of membership?

Yes, you can change it from your account page after login.

Can you repair items?

Only if the item is developed by us, we will repair your item at its expense. * We also accept repairing items which you bought at other shop.

When an item is out of stock, is the item going to be in stock?

Depends on items. Some items will back in stock.

SUPPORT

Defective item, returning and exchanging items for incorrect dispatch

Please make sure the delivered item is what you ordered soon after you get it.

Although we take care of the quality of the products, but in the event a product is damaged or dirty, or a product is not what you ordered, please contact us within 7 days of receiving item. We will accept returning and exchange for the items. (The return shipping cost shall be borne by us.)

*Please note that items must be unused.

If you notice its damage and breakdown after you use, you will be liable for all repair fees.

If a product is in the following matter such as "more than 7 days later from the day when the item was delivered", "used even once", "without accessories such as tag and box" and following situations, we will not accept returning and exchanging regardless of what causes or contributes to it.

When you send a product without contacting us before you send.
When a product gets damage or dirty made by your responsibility.
When you lose or damage a product's tag, packaging (bags) and accessories.
When you send a product with attaching bill of lading directly on an individual presentation box.

If you would like to exchange a product, we will basically exchange a product for the same one. In the unlikely event that we are not able to offer the same product, we will accept your request as returning.

For exchanging item, please note that we will send you non-defective product after we check a product you send because of the nature of the good.

Refund Procedure

We cancel that credit card transaction.

If you receive the payment by any possibility because of the billing cycle, the payment will be returned and offset by your credit card company in next month. (Billing cycle differs depending on credit company)

The address for the return and contact

Please send a product with shipping insurance. (Not allowed delivery options which allows packages to be delivered to mailbox and a classification of envelope or package size called irregular-size mail.)
Please send a product via POD.

*We will not accept returning and exchanging item without contacting us before you send. In that case, we may send a product back to you.

Contact

support@assembly.co.jp

required items: oder number, your name and demand.

*Please make sure to specify the required items in the body of the mail. Unless otherwise mentioned in these specifications, we may deny your inquiry.

The address for the return

1-45-4 Zoushigaya, Toshima-ku, Tokyo, Japan 171-0032

The company, Assembly Co,.Ltd

TEL：+81 3 6914 0318

Repairing

We will accept repairing items which were developed by us at its expense.

*Also accept repairing items you bought from other shops.

Repairing

Please let us know about what is wrong with your item from the email address below.

We will send you a rough estimate of repairing shortly.

After defective item's arrival at out company, we will verify the item and send you a proper quotation of repairing.

Contact

support@assembly.co.jp

required items: your name and item's situation.

*Please make sure to specify the required items in the body of the mail. Unless otherwise mentioned in these specifications, we may deny your inquiry.

Payment method of repairing

You only can pay through PayPal.

Repairing term

one month ~ one month and half (including delivery times)

*It takes more time when it is the Bon Festival in the mid August and the New Year's holiday.

Monitoring progress of repairing

We do our best to return your item as soon as possible. However if you have any question or concern, please feel free to let us know.

*We will contact you by email if we have something to tell you.

*We will let you know a tracking number when we return your item.

How to send a item which needs repairing

After we send you a rough estimate, please ship the item within 10 days.
Please ship the item with tracking number to prevent any loss while shipping.
We ask customers bear the shipping cost.

The address for repairing items

1-45-4 Zoushigaya, Toshima-ku, Tokyo, Japan 171-0032

The company, Assembly Co,.Ltd

TEL：+81 3 6914 0318

Request of customization

We will accept a request of item's customization only if the item is developed by us.

Request of customization

Please send an email below with details of customization.

We will think about possibilities and let you know whether we can customize or not and send you a rough estimate. After that, we will respond individually.

Contact

support@assembly.co.jp

required items: your name and details of customization.

*Please make sure to specify the required items in the body of the mail. Unless otherwise mentioned in these specifications, we may deny your inquiry.