Defective item, returning and exchanging items for incorrect dispatch
Please make sure the delivered item is what you ordered soon after you get it.
Although we take care of the quality of the products, but in the event a product is damaged or dirty, or a product is not what you ordered, please contact us within 7 days of receiving item. We will accept returning and exchange for the items. (The return shipping cost shall be borne by us.)
*Please note that items must be unused.
If you notice its damage and breakdown after you use, you will be liable for all repair fees.
If a product is in the following matter such as "more than 7 days later from the day when the item was delivered", "used even once", "without accessories such as tag and box" and following situations, we will not accept returning and exchanging regardless of what causes or contributes to it.
- When you send a product without contacting us before you send.
- When a product gets damage or dirty made by your responsibility.
- When you lose or damage a product's tag, packaging (bags) and accessories.
- When you send a product with attaching bill of lading directly on an individual presentation box.
If you would like to exchange a product, we will basically exchange a product for the same one. In the unlikely event that we are not able to offer the same product, we will accept your request as returning.
For exchanging item, please note that we will send you non-defective product after we check a product you send because of the nature of the good.
Refund Procedure
We cancel that credit card transaction.
If you receive the payment by any possibility because of the billing cycle, the payment will be returned and offset by your credit card company in next month. (Billing cycle differs depending on credit company)
The address for the return and contact
- Please send a product with shipping insurance. (Not allowed delivery options which allows packages to be delivered to mailbox and a classification of envelope or package size called irregular-size mail.)
- Please send a product via POD.
*We will not accept returning and exchanging item without contacting us before you send. In that case, we may send a product back to you.
Contact
support@assembly.co.jp
required items: oder number, your name and demand.
*Please make sure to specify the required items in the body of the mail. Unless otherwise mentioned in these specifications, we may deny your inquiry.
The address for the return
1-45-4 Zoushigaya, Toshima-ku, Tokyo, Japan 171-0032
The company, Assembly Co,.Ltd
TEL:+81 3 6914 0318
Repairing
We will accept repairing items which were developed by us at its expense.
*Also accept repairing items you bought from other shops.
Repairing
Please let us know about what is wrong with your item from the email address below.
We will send you a rough estimate of repairing shortly.
After defective item's arrival at out company, we will verify the item and send you a proper quotation of repairing.
Contact
support@assembly.co.jp
required items: your name and item's situation.
*Please make sure to specify the required items in the body of the mail. Unless otherwise mentioned in these specifications, we may deny your inquiry.
Payment method of repairing
You only can pay through PayPal.
Repairing term
one month ~ one month and half (including delivery times)
*It takes more time when it is the Bon Festival in the mid August and the New Year's holiday.
Monitoring progress of repairing
We do our best to return your item as soon as possible. However if you have any question or concern, please feel free to let us know.
*We will contact you by email if we have something to tell you.
*We will let you know a tracking number when we return your item.
How to send a item which needs repairing
- After we send you a rough estimate, please ship the item within 10 days.
- Please ship the item with tracking number to prevent any loss while shipping.
- We ask customers bear the shipping cost.
The address for repairing items
1-45-4 Zoushigaya, Toshima-ku, Tokyo, Japan 171-0032
The company, Assembly Co,.Ltd
TEL:+81 3 6914 0318
Request of customization
We will accept a request of item's customization only if the item is developed by us.
Request of customization
Please send an email below with details of customization.
We will think about possibilities and let you know whether we can customize or not and send you a rough estimate. After that, we will respond individually.
Contact
support@assembly.co.jp
required items: your name and details of customization.
*Please make sure to specify the required items in the body of the mail. Unless otherwise mentioned in these specifications, we may deny your inquiry.